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Customer Service

Shipping & Delivery
The Alchemy Works offers shipping through both USPS and UPS. Please note that while we guarantee the completeness and quality of all orders, the models are not prepainted and some require minor assembly before painting.
If you need a painting quote please contact
Shipping to the U.S. is based on the weight and shipping zone you live in. This is for shipping by United States Postal Service or UPS depending on your choice.
Delivery Confirmation is free and automatically included for all US orders. We will send your tracking or delivery confirmation number to you as soon as your order has been shipped.
US orders: Most orders are shipped the same week that they are received, contact us at for in stock status.
Overseas orders:

We ship all international orders via Airmail through USPS unless you choose an alternative method. Buyers outside the US are accountable for any import taxes they may incur from their nations Government as a result of their purchase and no items will be (1)either disguised as a gift or (2)stated on the customs declaration that they are a gift.
Privacy & Security
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Returns & Replacements
Please remember, while we do not charge a restock fee we will have to charge shipping to reship your order.
Make sure and enclose the correct shipping amount in US dollars in the form of a money order or well hidden cash, or if you prefer for us to charge your card, contact us at .
If you ever have a problem with your order. Please contact . We will do what ever it takes to resolve the problem quickly.
Mail Orders
If you are placing a mail order please remember to enclose the proper shipping amount and a list of alternative items in case the items you want run out while your letter is being sent
Go to for shipping rates
Send Orders To:
The Alchemy Works
1350 Southwest Alsbury Blvd #736
Burleson TX 76028 (817)-471-9096
We now offer insurance for both domestic and international orders. Please choose Shipping Insurance when you check out. You will be given the charge amount for the insurance on the confirmation page.
Viewing Orders
If you would like to check the status of your order, you can log into your account and check the status of the orders. You will be notified when your order is shipped, with a delivery confirmation or tracking number.
Updating Account Information
You can update your account information at anytime by visiting our site and clicking on the My Account link at the top of the page. To Change your address go to "My Account" then select "Address Book" and edit or add your address there.